Why Your Smart Lock Won't Unlock with Apple Home Keys

Quick answer

When your Yale smart lock won't unlock with Apple Home Keys, the most common fixes are re-authenticating the key in your Apple Wallet or ensuring the lock's Wi-Fi connection is stable.

Diagnosis and fix steps

• Symptom: Tapping your iPhone or Apple Watch near the lock does nothing, or you see an error on your device.
• Likely cause: The Apple Home Key may be deauthorized, or the lock's Bluetooth/Wi-Fi connection is unstable.
• Corrective action: Open the Apple Wallet app on your iPhone, find the Home Key for your lock, and tap the info icon. Select 'Remove Card' then re-add it from the Home app. Also, restart your lock by removing and reinserting the batteries. If the key reappears and works, the problem was authorization. If not, move to the next step.
• Stop or choose another option: If the lock still won't unlock, check your Wi-Fi network. Ensure the lock is within range and that your router is online. If all else fails, use the physical key or keypad to access your home, then contact Yale support. You've exhausted on-device fixes; professional help is needed.

Product fact

• Yale Assure Lock 2 Plus with Wi-Fi and Apple Home Keys: Our first ever smart lock with Apple Home Key built-in — meet the Yale Assure Lock 2 Plus. Experience tap and go access, Bluetooth & Wi-Fi. This means you can unlock your door by tapping your iPhone or Apple Watch, but only if both the lock and your device are properly configured and connected.